Refund Policy

Effective date: August 18, 2025

Overview

This Refund Policy explains when and how Jetstream Magazine (“Jetstream,” “we,” “our,” or “us”) issues refunds for purchases made directly from jetstreammag.com. If you purchased through a third party (e.g., an app store, retailer, or marketplace), that seller’s refund rules apply and you must contact them directly.

What this policy covers

• Digital subscriptions (annual or monthly)
• Print subscriptions
• One-time purchases (special issues, back issues, gift cards sold by Jetstream)

Digital subscriptions

Free trials

• You will not be charged if you cancel before the trial ends.
• Once a trial converts to a paid plan, the renewal terms below apply.

Initial purchases

• We offer a full refund of your first paid term if requested within 7 days of purchase and there has not been excessive account usage or abuse. For print subscriptions, refunds must be requested before your copy has shipped.
• After 7 days, initial term fees are non-refundable unless required by law.

Renewals

• Renewals are refundable if requested within 7 days of the renewal charge and there has not been excessive account usage or abuse since renewal. For print subscriptions, refunds must be requested before your copy has shipped.
• If you cancel after 7 days, your access continues through the end of the current billing period and no further charges will occur.

Print subscriptions

• Undelivered or missing issues will be replaced at no cost. If replacement is not possible, we will issue a credit or refund for the undelivered portion.
• Damaged issues reported within 30 days of delivery are eligible for a free replacement. If a replacement is unavailable, we will issue a refund or credit.
• If you cancel a print subscription before your first edition is shipped, we will refund the full amount. Otherwise, no refunds will be granted.

One-time purchases

• Digital downloads: Non-refundable once delivered, except in cases of verified technical failure (see “Technical problems”).
• Physical goods (e.g., special print runs, back issues): Refundable within 30 days if returned in original condition. You are responsible for return shipping unless the item was defective or we shipped the wrong item.

Technical problems

• If you experience verified access issues or download failures that we cannot resolve within a reasonable time, we will refund the affected purchase or provide an equivalent credit at your option.
• To help us troubleshoot, include error messages, device/browser details, and timestamps with your request.

How to request a refund

1. Email support@jetstreammag.com with the subject line “Refund Request”.
2. Include:
   • Your full name and the email used for purchase
   • Order number or approximate purchase date
   • What you purchased (digital, print, one-time) and the reason for the request
   • For print issues: a photo of any damage (if applicable)
3. We will acknowledge your request within 2 business days and typically resolve eligible refunds within 5–10 business days.

How refunds are issued

• Refunds are issued to the original payment method whenever possible.
• Processing times after we approve a refund may vary by bank or card network.
• If the original method cannot accept funds, we will offer an alternative (e.g., check or electronic transfer) or an account credit.
• Shipping fees are refundable only if the return is due to our error or a defective product.

Gift subscriptions

• Gift purchases are refundable to the purchaser under the same windows above, provided the recipient has not redeemed or substantially used the gift.
• After redemption, refunds are not available; the gift may be converted to account credit at our discretion.

Non-refundable situations

• Promotional or introductory pricing after the applicable refund window
• Bundles where a component has been consumed and cannot be returned
• Unauthorized purchases reported more than 60 days after the charge (contact your payment provider for chargeback options)
• Excessive or abusive usage patterns

Cancelling future charges

You may cancel auto-renew at any time from your account page. Cancellation prevents future charges and preserves access through the current term. Cancellation does not automatically generate a refund unless you also request one and you are within an eligible window.

Third-party purchases

Purchases made through app stores, online marketplaces, or retail partners must follow the seller’s own refund policies. Please contact that seller directly; we cannot access or reverse those transactions.

Your rights

Some jurisdictions provide additional rights (for example, EU/UK “cooling-off” periods). Where required by applicable law, those rights apply in addition to this policy. If any part of this policy conflicts with local law, that portion will be adjusted to comply.

Contact

For questions about this policy or your eligibility, contact:

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new effective date.